Returns & Replacement Policy
At Ziah Fashion, every garment is carefully inspected and quality checked before dispatch. As many of our products are handcrafted and made to order, all purchases are subject to the terms outlined in this Returns & Replacement Policy.
By placing an order through ziahfashion.com, you acknowledge and agree to the following terms.
1. Eligibility for Returns
Returns and replacements will be considered only under the following circumstances:
· You receive a damaged product with a significant manufacturing or usability defect.
· You receive an incorrect product or an incorrect size due to an error on our part.
Except for the circumstances mentioned above, all sales are final.
2. Non-Returnable Items
Returns, exchanges, or replacements will not be accepted for:
· Change of mind or personal preference.
· Incorrect size, colour, or design selected by the customer.
· Minor variations in colour caused by photography, lighting, or screen settings.
· Products that have been used, washed, altered, damaged after delivery, or returned without their original tags and packaging.
3. Mandatory Unboxing Video
To ensure a fair and transparent review process, a clear, continuous, and unedited unboxing video is mandatory for all claims relating to damaged, defective, or incorrect products.
Claims submitted without a valid unboxing video will not be eligible for review.
4. Reporting a Claim
Customers must notify Ziah Fashion within 24 hours of receiving the order.
To submit a claim, please provide:
· Order Number
· Unboxing video
· Clear photographs of the product
· Photographs of the outer packaging
· A brief description of the issue
Claims received after the prescribed reporting period may not be considered.
5. Damaged Shipments
If the outer package appears damaged, opened, or tampered with at the time of delivery, we strongly recommend refusing the shipment and notifying our customer support team immediately.
Acceptance of a visibly damaged package may affect the outcome of a damage claim.
6. Replacement Policy
All claims are subject to inspection and approval by our Quality Assurance team.
If your claim is approved, Ziah Fashion will provide a replacement for the eligible product, subject to availability.
We do not offer refunds for any orders.
If the original product is unavailable, we reserve the right to provide an equivalent replacement product of similar value or another appropriate resolution, where required by applicable law.
7. Return Conditions
Where a return is approved, the product must:
· Be unused and unworn.
· Be returned in its original condition.
· Include all original tags, labels, accessories, and packaging.
· Show no signs of washing, alteration, misuse, or damage after delivery.
Products that do not meet these conditions may not qualify for a replacement.
8. Shipment & Tracking Complaints
Any complaint relating to shipment, tracking, or non-delivery must be reported within 30 days from the date of dispatch.
Claims submitted after this period may not be considered.
9. Order Cancellation
Orders may be cancelled only before they enter processing.
Once an order has been processed for dispatch or shipped, cancellation requests cannot be accepted.
10. Care Instructions
To preserve the quality and longevity of your garment:
· Professional dry cleaning is recommended.
· If hand washing is necessary, use cold water with a mild detergent.
· Do not soak, wring, or bleach.
· Dry flat in the shade.
· Steam or iron on low heat using a protective cloth.
· Handle handcrafted garments with care to maintain their original finish.
Damage resulting from improper care or handling is not covered under this policy.
11. Changes to This Policy
Ziah Fashion reserves the right to amend or update this Returns & Replacement Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this Website.
12. Contact Us
If you have any questions or wish to submit a replacement request, please contact us:
Ziah Fashion
Website: https://ziahfashion.com
Email: support@ziahfashion.com
Last Updated: July 16, 2026